Terms & Conditions
Availability of closer2nature.co.uk
Due to the nature of the internet, it is not possible to guarantee the availability of our website at all times. We do everything we can to ensure that you receive an uninterrupted service, however sometimes we may need to conduct maintenance, repairs or carry out updates to the site. These are all done for your benefit and we make every effort to minimise any down time.
We grant you a license to access and make personal use of the closer2nature.co.uk website. We do not permit any downloading or modification of the site (other than page caching) without obtaining express permission from closer2nature.co.uk beforehand. This website must not be duplicated, visited, reproduced, sold, resold, copied or exploited for any commercial purpose without our permission.
When you use closer2nature.co.uk to purchase an item, you will be allocated with your own personal account that will help you track your present and past orders. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. It is your responsibility to inform us if you suspect that your details are no longer confidential, or if you think that your account is being used or likely to be used in an unauthorised manner.
Conditions of Access
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You are responsible for all electronic communications and content sent from your computer to us. It is imperative that you use the website for lawful purposes only.
All content included on the website, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of closer2nature.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of closer2nature.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of closer2nature.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilize parts of the contents of the website without closer2nature.co.uk express permission. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without closer2nature.co.uk express written consent.
We take every measure to ensure that we respect and treat appropriately the intellectual property of others. If for any reason you feel that we have infringed on any copyrights, please contact us immediately.
Transactions made on this site are subject to the following Terms and Conditions:
Your order maybe amended up until you submit your order by clicking the “Place Order and Pay Now” button on the “Order Confirmation” page.
Once your order has been submitted, we will give you an order reference number and details of the product ordered. An email will be sent confirming these details. This email is an acknowledgement, not acceptance of your order.
Your order is accepted and a legally binding contract made when we send you a second email confirming we processed your order and dispatched it. The second email will contain details of how we will deliver the products to you and the tracking information available. In the unlikely event that your product is out of stock, we will advise this in this email. The out of stock notification will give details of anticipated delivery and give you the option to cancel or accept the order. The notification is not legally binding until we confirm your order is in stock.
We may decline all or part of your order for any reason, in which case the second email will advise of this.
If your payment details cannot be authorised, we may invite you to pay by another method.
Where a product has a minimum age requirement, by ordering you confirm that you are of the required age.
We accept payment by Visa, MasterCard, Delta and Maesto/ Switch, Amazon Pay, Apple Pay, PayPal, American Express, Shop Pay and Google Pay.
Payment is deducted when order is placed, you will receive an order confirmation with the order information.
All prices and charges on this site are shown in GB pounds sterling and include any VAT payable.
The cost of your order will be clearly shown in your shopping basket before you submit your order.
Every effort is made to ensure all information on this site is accurate. However, occasionally, an error may occur. Where an error is discovered in the price or description of the product you have ordered, we will advise you and ask you whether you wish to continue with your order or cancel it.
In order to keep you informed, we provide you with availability information for listings posted on our site. Other than what information is provided here, we cannot be more specific about availability. Please be aware that dispatch estimates are exactly that. They are not guaranteed dispatch times and as a result should not be relied upon as such. As your order progresses, you will be kept up to date with information via email.
Click here to see our delivery costs.
We usually dispatch products within 24 hours of receiving them. In some cases this can take longer. Occasionally delivery times may be affected by factors beyond our control. Please make allowances for deliveries in peak periods and to Scottish Islands.
How We Deliver – As a General Rule
Low value items are delivered by Royal Mail First Class Post.
For your security, higher value items are normally delivered by First Class Recorded post or by Courier at no additional charge to our standard delivery charge. These deliveries will require a signature. If there is nobody available to sign for the goods, a card will be left with details of how to collect the parcel, or how to arrange for it to be redelivered.
As each order differs, we do not guarantee the use of any particular Courier.
Tracking Your Order
For your convenience, your order can be tracked in our system at any time by going to the “Your account” link on the closer2nature.co.uk homepage. You will require both your email address and password to log into this feature. Please keep your details secure at all times to prevent unauthorised access to your account.
If your order is high value and has been sent by either First Class Recorded Post or by Courier, a tracking number will be available. We will notify you of the external web address (URL) at which your order can be tracked and provide you with the Tracking Number of your parcel. This will be detailed in the second email that will confirm the dispatch of your order.
Tracking your order
Your order can be tracked by going to “Your account” and logging in.
If your order is being delivered by Courier our second email will contain a link to the courier’s website and a tracking number.
Within 30 Days of Purchase
Your order can be tracked by going to “Your account” and logging in.
If your order is being delivered by Courier, our second email will contain a link to the courier’s website and a tracking number.
Beyond 30 Days
You have the right to return a faulty item within a reasonable period of time. We do require that you email us prior to returning the goods. In order to ensure that the return can be processed, please keep all the warranty information that accompanies your item. This will be needed should there be a fault. We are unable to accept products that are outside their warranty period.
In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please follow the instructions below.
If for any reason you need to return a product, please follow the following steps through this link https://closer2nature.co.uk/pages/returns-and-refunds to ensure that your return is processed efficiently.
We will notify you via email when we have processed your return. This may take up to three weeks, although in most cases will be processed sooner.
For your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50, as we are unable to take responsibility of goods until they are received by us.
By law, customers located in the European Union have the right to withdraw form the purchase of an item within seven working days of the day after the date the item is delivered. Where you would like do this, please follow the instruction on your delivery instructions that were included when the product was delivered. Alternatively, please email us beforehand. If these steps are not followed, we will be unable to process the return request.
Please Note: In order to use this service, the product must be complete, unused and in “as new” condition. It must be returned with the original packaging and included all components including chargers, adaptors, accessories and manuals. Software must be sealed and any free gifts received with the product must also be returned.
By law, customers located in the European Union have the right to withdraw from the purchase of an item within fourteen working days of the day after the date the item is delivered. Where you would like do this, please follow the instruction on your delivery instructions that were included when the product was delivered. Alternatively, please email us beforehand. If these steps are not followed, we will be unable to process the return request.
Please Note: The product must be undamaged and returned in packaging suitable for transit in order to receive a full refund.
Your Statutory Rights are not affected by our Returns Policy.
Delivery Discrepancies/Damaged in Transit:
Please check orders carefully upon receiving them. If you receive an order that has been damaged in transit or if there are any order discrepancies, we will make every effort to resolve these as soon as possible for you. We do however require that you inform us within 72hrs of receiving the goods. If we are not notified within this period, we reserve the right not to process the return.
Your order may be cancelled at any time either before or up to 7 days after receipt of the goods by either following the returns instructions in your delivery documentation or emailing us.
The product must be complete, unused and in “as new” condition. It must be returned with the original box, packaging and accessories. Software must be sealed and any free gifts received with the product must also be returned.
Your order may be cancelled at any time either before or up to 14 days after receipt of the goods by either following the returns instructions in your delivery documentation or emailing us.
The product must be undamaged and returned in packaging suitable for transit in order to receive a full refund. Software must be sealed and any free gifts received with the product must also be returned.
Your legal rights are not affected by this returns policy.
We are committed to providing a high quality service. To assist us maintaining this we aim to deal with complaints and comments efficiently and fairly. If you have any complaints or comments that you would like to make concerning our service, please email us.
Your comments are greatly appreciated and assessed as we constantly strive to maintain the highest standards.
Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the web site is for the promotion of the sale of branded products and does not imply any affiliation or representation of the respective brand owners. All rights are reserved.
closer2nature.co.uk may report, to the relevant authorities any attempts to obtain goods by fraudulent means. Please note internet host IP addresses are recorded when placing an order.
In order to use closer2nature.co.uk to purchase products you must be over 18 years of age. If you are under 18, you may use closer2nature.co.uk only with the involvement of a parent or guardian
Visiting our site or sending us emails constitutes communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Amendments to our Terms and Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to prevailing Terms & Conditions at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory right
Clearance and Promotions
Clearance products and promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Closer2Nature at any time. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
Discount codes cannot be used alongside any other promotional discount codes and requires you to create an account for verification.
Closer2Nature is a trading name of Koncept Brands Ltd registered in the UK under company number 13084115.
VAT Reg. No. GB 803 7804 37
You can contact us by visiting contact us
These terms and conditions and all transactions relating to this website are governed by English Law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.