Privacy

Please take a moment to review our Privacy Policy which provides information regarding our practices. This also governs your visit to our website.

Website Availability

Due to the nature of the internet, we cannot guarantee continuous availability. We strive to minimize downtime caused by maintenance, repairs, or updates. 

Accessing closer2nature.co.uk

You are granted personal access to closer2nature.co.uk. Any downloading or modification requires permission. Commercial use is prohibited without our permission. 

Your Accounts

Maintain the confidentiality of your account and inform us if it's compromised or used unlawfully. You are responsible for all activities that occur under your account and password. 

Conditions of Access

Do not use the website in a way that interrupts, damages, or impairs its functionality. Use the site lawfully. 

Intellectual Property

All content included on the website, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of closer2nature.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws.  Please respect intellectual property rights. Contact us if you believe there's an infringement. 

Transactions & Contract

Your order can be amended until submission by clicking "Place Order and Pay Now." Once submitted, you'll receive an email with order details as an acknowledgement, not acceptance. 

Acceptance and legally binding contract occur when we send a second email confirming order processing and dispatch. It includes delivery details and tracking information. If a product is out of stock, we'll notify you with anticipated delivery and cancellation/acceptance options. The notification is not binding until we confirm stock availability. 

We may decline part or all your order and inform you in the second email. If payment authorization fails, alternative payment may be requested. 

Payment

We accept payment by Visa, MasterCard, Delta and Maesto/ Switch, Amazon Pay, Apple Pay, PayPal, American Express, Shop Pay and Google Pay.

Payment is deducted when order is placed, you will receive an order confirmation with the order information.

Pricing

Prices are in GBP and include applicable VAT. Where an error is discovered in the price or description of the product you have ordered, we will advise you and ask you whether you wish to continue with your order or cancel it. 

Delivery

Dispatch times vary. Delivery methods and tracking information will be provided. See our Delivery Information page for more details.

Dispatch Times

We usually dispatch products within 24 hours of receiving them. In some cases this can take longer. Occasionally delivery times may be affected by factors beyond our control. Please make allowances for deliveries in peak periods and to Scottish Islands.

Returns & Cancellations

Follow the provided instructions for returns and cancellations on the returns page.

Complaints

Email us with any complaints or comments via our Contact Us page.

Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the web site is for the promotion of the sale of branded products and does not imply any affiliation or representation of the respective brand owners. All rights are reserved.

Fraud

closer2nature.co.uk may report, to the relevant authorities any attempts to obtain goods by fraudulent means. Please note internet host IP addresses are recorded when placing an order.

Customers

In order to use closer2nature.co.uk to purchase products you must be over 18 years of age. If you are under 18, you may use closer2nature.co.uk only with the involvement of a parent or guardian.

Electronic Communications

We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

Amendments to our Terms & Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to prevailing Terms & Conditions at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory right

Clearance & Promotions

Subject to availability and may be changed or withdrawn without notice. 

Our Details

Closer2Nature is a trading name of Koncept Brands Ltd registered in the UK under company number 13084115.

Closer2nature
The Runway
Christchurch
Dorset
BH23 4FL

VAT Reg. No. GB 803 7804 37

Contact us at our registered address above or via the Contact Us page. 

Jurisdiction

English law governs these terms and conditions. 

Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the web site is for the promotion of the sale of branded products and does not imply any affiliation or representation of the respective brand owners. All rights are reserved.