Returns & Refunds
If your refund hasn't arrived within 15 working days, please contact us.
Contact us to cancel your order if it hasn't been dispatched. Once dispatched, cancellations are not possible.
You can return an item within 30 days of purchase. Contact us with your customer reference number. Damaged goods due to accidents, neglect, misuse, or wear and tear are not eligible for this service. If your order is over 30 days old, you can still return a faulty item within a reasonable time period. Please notify us via email before returning the goods.
Unwanted Item Return:
I-Fulfilment / I-Koncepts
Unit 20, Radar Way
Dorset, BH23 4FL
If you receive a faulty item, contact our Customer Care Team with photos of the fault, your reference number, and email address for assistance.
Allow up to 15 working days for your refund after returning the item. If you haven't received it, contact us with your returns reference number and/or order confirmation number. If you used your own method for the return, provide tracking details. Refunds may take 3-5 working days to reach your bank account.
Statutory Rights and Delivery Discrepancies:
Our Returns Policy does not affect your Statutory Rights. Check orders upon receipt. Report damaged or discrepant orders within 72 hours for resolution.
For more assistance, visit our FAQ page or contact us via Facebook Messenger, Email: firstname.lastname@example.org, or phone during customer service hours.
Returns Policy Summary:
Within 30 days of purchase, you can return faulty items by contacting us in advance. Warranty information is necessary for processing. Faulty items beyond 30 days may be considered within a reasonable time if warranty information is provided.
Unwanted items in re-sellable condition can be returned within 30 days. Follow the steps for smaller or larger items mentioned above.
Bulk order returns requiring pallet delivery will need a collection arranged. Contact us for quotes and arrangements.
European Union customers can withdraw within seven working days of delivery. Follow included instructions or email us in advance. The product must be complete, unused, in "as new" condition, with original packaging and components, including any free gifts.
Your Statutory Rights are unaffected by our Returns Policy.
Delivery Discrepancies/Damaged in Transit:
Check orders upon receipt. Report damage or discrepancies within 72 hours for resolution.