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Delivery Information
Note:
Next day delivery is currently unavailable until the 4th January due to shipping delays.
Delivery Costs
At Closer2Nature we have no hidden charges and believe that all costs should be immediately apparent to our customers. Below is a clear outline of our delivery charges. We only deliver on working days (This excludes: Saturdays, Sundays & Bank holidays). At checkout you will be provided with the option to upgrade your shipping. The options available are as below.
Delivery for mainland* UK only
Orders Under £20
| Options | Price | Delivery Speed |
| Economy | £3.95 | 3 - 5 working days |
| Next Working Day | £7.95 | Orders placed before 12 noon will arrive the Next Working Day. Excluding orders placed on Fridays after 12 noon, weekends and Bank Holidays. |
Orders Over £20
| Options | Price | Delivery Speed |
| Economy | FREE | 3 - 5 working days |
| Next Working Day | £7.95 | Orders placed before 12 noon will arrive the Next Working Day. Excluding orders placed on Fridays after 12 noon, weekends and Bank Holidays. |
Orders Over £120
| Options | Price | Delivery Speed |
| Next Working Day | FREE | Orders placed before 12 noon will arrive the Next Working Day. Excluding orders placed on Fridays after 12 noon, weekends and Bank Holidays. |
*Includes Isle of Wight
How we deliver
As a general rule orders using Standard Delivery (Free Delivery) are delivered by Royal Mail, unless they are of a size that makes it more economical to send them via courier. Upgraded shipping will be made by the courier that best reflects the deliver speed required - you will be informed of the courier and tracking number (if applicable by email when your order is dispatched).
For all orders, a signature will be required to acknowledge receipt of the goods. Where nobody is available to sign for the consignment, a card will be left enabling the recipient to either re-arrange delivery or collection of the item in person from the local depot.
Delivery - Frequently Asked Questions
Where is my order?
Please check your order tracking number provided on your ‘Your order is on its way’ email to track the location of your order. If it says delivered but you still haven’t received it please double check your safe location & also check with your neighbours to see if they’ve collected it on your behalf.
If you still haven’t received your item, we would ask that you allow an extra 48 hours for standard deliveries before contacting us to allow for local delays. We are aware that our standard delivery service with Royal Mail may be affected in some areas of the country due to high orders.
We are continuing with our shipments as per normal and will continue to monitor the COVID-19 guidelines as set out by the Government. But please note that whilst we dispatch on time, our third-party couriers may be slightly delayed in transit during peak periods of high volume.
How can I track my order?
You can track your order on your ‘Your order is on its way’ email which will have your tracking details on it.
I've ordered more than one item. Where is the rest of my order?
If you've ordered a large number of items, your order is likely to be sent in more than one parcel.
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over a busy period.
If an item appears on the delivery note in your parcel, but isn't with you, or an incorrect item or size has been received, please contact our customer service team.
The tracking shows my order as being delivered, but I haven't received it?
We’re sorry to hear that you haven’t received your order. So, we can look into this for you please make sure you've done the following:
- Check with others in your household or your immediate neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
- Take a look around your property in any sheds, outbuildings or safe places where the postman or courier may have left your parcel for you.
If you still haven’t received it your item, we would ask that you allow an extra 48 hours for standard delivery before contacting us to allow for local delays. If you still haven’t received it after this period of time please contact us as soon as possible.
Do you ship outside of mainland UK?
No we don't ship outside of the UK mainland.
Do you offer gift purchases or gift wrapping?
We don’t specifically offer gift purchases nor do we offer gift wrapping, however you can be confident knowing that there is no pricing on our paperwork within the order sent. You can ship the gift directly to their chosen address and have a separate billing address on checkout. We also offer E-gift cards on our website here which can be used on our website.